9 Billion in profit, useless customer service channels

A company that made over 9 Billion in profits last year, cannot get their act together with decent member channels. Discovery app regularly is slow and it's UI, esp. for Vitality Rewards, is unintuitive. Call Center unusable due to long wait times. Switched to WhatsApp support yesterday - over an hour wait time, so gave up. This morning, the Discovery Life section of the website is throwing errors. How about you spend some of your profits on jacking up your **** service?