6 months later and still no response

In December I called Discovery to take up my vitality and medical aid in my own capacity. By the end of the LONG process I had no minutes left and asked that they called me back - they didn't and I was leaving the country that day and thought everything had been sorted out. 4 months later I find out that my medical aid was not transferred to me and I lost all my vitality points. This led me to being in arrears with virgin active. My gym has been very cooperative and tried to resolve this query but vitality keeps throwing us from pillar to post with promises of callbacks within 3 days but we're now sitting on 6 months and still no feedback. I'm now very frustrated and don't know what else to do. My friend club manager at virgin active has sent numerous emails but these are being ignored. Someone, anyone please help.