1 reviews | Active since Nov 2011
5 Months and still waiting for my Vitality card
Oh Tuesday 03 February 2015 at 09:44 i logged a call regarding my lost discovery card. I got a reply with my reference number: ***<br> <br> I have sill to the day have not received the card. I had a gentleman from head office call me in May asking me if i was happy and if everything was OK, i told him that I am still waiting for my card. <br> <br> He then told me the call was closed as it had been delivered on their system. He said he will reorder my card, gave me the option of where it should go and he will follow through with it. We both decided that sending the card to him at head office was the best option, i will collect it from there. That way there can be no miscommunication. <br> <br> Lo and behold another 2 months have passed and still no card. I understand its a free card but at the end of the day the money i am losing because i only shop at PnP and Woolworths is adding up to quite a lot.<br> <br> I'm using HelloPeter as a last resort. I find companies quickly get their ducks in a row when there is a public rant about their horrific service. <br> <br> I want this card delivered to me in my hand! 5 months is unacceptable!
Thank you for your comment and for bringing this matter to our attention.
We are investigating this query and we will contact you to resolve.
Regards,
Kholofelo Marutha
Executive Relationship Manager
Discovery Vitality
Thank you for your comment and for bringing this matter to our attention.
We are investigating this query and we will contact you to resolve.
Regards,
Kholofelo Marutha
Executive Relationship Manager
Discovery Vitality
