4 Months later, still not treating customers fairly

My vitality policy was linked to my life policy from 01 September 2017, since then I have experienced problem after problem. I was ensured that the policy would ontinue without interuption yet they cancelled all my benefits and reset my policy.

Each of the travel booster, cashback benefits. vitality points, waiting periods, points to miles have all had issues. Instead of checking that each component was restored corectly when linking the profile they wait for me to tell them about the issues.

I have logged many queries and dealt with many different people. Each time the phone is routinely hung up on me, each query is closed without resolution and everyone has a different story. I have 6 different refrence numbers for my cash back query!

They specialise in treating customers unfairly, especially if you leave the medical aid. I have logged a query for 1. cash back not received since September 2017, now they tell me they dont have htis information. 2. My additional travel booster from havign a discovery card of 10%, it worked for 3 weeks and was reset again. 3. Points to miles. This was activated, now deactivated just in time to not pay me in February.

I have dealt with Ulrick, Nthabiseng, Themba, Sibusiso, Habiba and many others. Each telling me the previous query was closed, a new one is needed - how is this my doing or my issue? I am not the one closing these. I receive no response and no joy.

To work around their SLAs they just close queries and act like they never existed.

Fed up