4 days with no feedback on my query!!

Good day <br> <br> I would like to lodge a formal complaint regarding my Vitality points and status. <br> <br> According to my activities during the last week of December I should have made my 90000 points to maintain my Diamond status. <br> <br> According to you consultant, Hector, I ended on 89720 points however the excludes 14 healthy food purchases made at Pick n Pay Canal walk on 2015-12-31. <br> <br> Hectors says that these points will only count for January 2015 due to my billing cycle ending on 2016-01-16. <br> <br> I am disputing this as we called in to your call centre to enquire how we could earn more points and was advised by a consultant that we could purchase healthy food. Please check your call recordings. <br> <br> No once was anything mentioned about the billing cycle! Regardless of the billing cycle, the purchase was made during December 2015 and my points should be allocated for it! <br> <br> We have also tried to upload 2 workout events via your Discovery app but the app kept crashing when trying to sync with the S Health app. <br> <br> Please allocate my points manually and update my status to Diamond urgently!!