3 Weeks and waiting

<p>For the last 3 weeks I have been calling Discovery to get a Vitality query resolved. I keep on being promised it is escalated and someone will call back but I never get the call backs promised. I spend an average of 1 hour per week on the phone trying to resolve it but all I get is "It is being escalated"</p> <p> </p> <p> </p>