3 Weeks And Still No Resolution To My Query!

3 weeks ago (on 20 April) I queried why my workouts using my Apple watch were not reflecting on my Points from beginning of January to 23 March 2020. Since then I have had numerous email communications from Discovery Vitality where employees have come back with responses that are contradictory and don't make sense, and ridiculous questions that are irrelevant. My issue has still not been resolved. Curbey's responses in particular make no sense and she is now asking me why I am only querying this issue now. There has been backward and forward emails for 3 weeks and I have still not had any resolution or proper response. Discovery Vitality employees are usually very helpful and responsive but Curbey has been utterly useless and I am extremely frustrated!! Please can we get this resolved!! I have been issued with the following reference number now: ***