3 months and the problem is not resolved

In May Samsung S-Health upgraded their app. At the same time Discovery upgraded their app to sync correctly with S-Health. According to them there were some problems and the created another updated version that was supposed to have fixed the bug. All I can say is that they are lying. For the last 3 months I have had to resort to sending my screenshots to Vitality in order to be awarded my points. I have only been met with looooong sob stories of how they are working on the problem, but they are just fogging me off to get rid of me. I demand that they state clearly on their website that they are having issues with the S-Health app and that the matter has not been resolved as per the statement presently on their website. I can't be the only one with this issue, please I am at the end of the line here and feel that I have been ignored. I also demand to speak to one of the developers who can assist me. I also demand that you refer me to someone who can physically look at my phone and tell me what the problem is. If I need to send my phone up to JHB, so be it, but discovery must provide me with a temporary replacement phone seeing as they caused the problem not me. I give you fair warning, DO NOT call me and ask for screenshots or to unistall/uninstall apps, I have sent them in over and over.