1 reviews | Active since Jul 2011
3 month query, no feedback, no response
<p>I submitted a query to Vitality in the beginning of Feb regarding my HealthyGear benefit. I made a purchase in Jan for R870 worth of Vitality approved Healthy Gear at Sportsmans Warehouse and I never received my payback. I confirmed that my Healthy Gear card was valid and used the Healthy Gear card when I made the purchase. 3 months later and after a number of follow up calls, Discovery still can't give me an answer. They keep saying they are waiting for something from Sportsmans Warehouse although they can't say what or how or when, just to wait. </p>
Good Morning Mikayla,
Thank you for contacting us.
We have referred your query to the Vitality escalations team to contact you.
Kind regards
Vitality Team
Good Morning Mikayla,
Thank you for contacting us.
We have referred your query to the Vitality escalations team to contact you.
Kind regards
Vitality Team
I mean are Discovery ever going to pay me back? I was contacted to say it's a system error and you are working on it shortly after posting this which was a month ago and still nothing. I should have got this payback in JANUARY. It is now JUNE. What is so hard? I even went to Sportsmans Warehouse and printed out the proof of purchase which is attached here. Work out the % and pay it back. I really wonder how long is it possible to drag this out.
I mean are Discovery ever going to pay me back? I was contacted to say it's a system error and you are working on it shortly after posting this which was a month ago and still nothing. I should have got this payback in JANUARY. It is now JUNE. What is so hard? I even went to Sportsmans Warehouse and printed out the proof of purchase which is attached here. Work out the % and pay it back. I really wonder how long is it possible to drag this out.