2 Months without response

<p>On the 15th of August I realized that I was not receiving my Healthyfood cashback for Woolworths purchases anymore. I phoned vitality on the same day to ask what the problem might be. The lady gave me some explanation and said it would be resolved within 3 days and they will phone me back. 3 days later, no response. Gave them the benefit of the doubt and waited till 15th September to check resolution, but nothing. I then proceeded to phone vitality about 11 times during the remaining days of September and the first week of October. Each time they said they will provide feedback. No response. I even requested on two occasions that a supervisor/manager phone me back so I can escelate the issue. No response. I waited till my next billing cycle, and not a single cent paid to me. Two months, numberous queries to Vitality and not a single word of feedback has been given to me. How is this cusomer service? I am paying for a service that they cannot provide to me!!</p>