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sher.jaket sher.jaket

1 reviews | Active since Jan 2017

29 Jun 2017, 10:01

2 months of dealing with *********** staff

<p>For two months, I have had an issue with my S-health app syncing with the discovery app. Two months where I have probably used 2.5 hours of my airtime calling. 6 times I have called to speak to a manager but they are always conveniently in a meeting. I have been promised by several staff members that their managers or superiors will call me but no one has. I have requested to speak to Quazi or Quami but he refused to speak to me. </p> <p> </p> <p>This is out of hand. A company like discovery should not provide its valued customers with such pathetic service. They are happy to grab your money but will not give you what you pay for. </p> <p> </p> <p>If this is not resolved immediately, please cancel my contract. I am happy to move to a better company with competent staff. </p>

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Replies (1)
Discovery Vitality & Vitality Mall
Discovery Vitality & Vitality Mall's reply29 Jun 2017, 12:55
Official

Good Day Jake,

Thank you for contacting us.

We have referred your query to the Vitality escalations team to contact you.

Kind regards

Vitality Team