19 minute wait on hold

I didn't get paid my Vitality Cashback owed in February so called to inquire. I was put on hold for 19 minutes before hanging up because I had to go. This is like dealing with the worst government department. And I'm a client of this company! <div><br></div><div><em>(Supplier name changed from Discovery Health to Discovery Vitality &amp; Vitality Mall by Hellopeter.com)</em></div>