1 Min to Delete , 8 DAYS to reinstate - why be diamond anyway if this is the service you provide!

Good day Discovery ! Not a great two weeks for me however. I am resorting to messaging you on FB due to the fact that actually calling your call centre does nothing to help !

Right to the problem, I recently change jobs and my previous company unfortunately did not transfer my vitality over to my new company. So instead of picking up this issue at the end of that very month with the issue in billing, your department waited two months to phone to let me know without warning that you are cancelling my membership that very minute . No warning. Just hi sorry you didn't pay , cheers. Now being a company that is so advanced to have better administration systems.

Instead of helping me fix the issue and correct the payment details your department were so quick to delete my membership. Bear in mind I am a diamond level member who is now paying for an Apple Watch through my vitality linked to my credit card. So bam account deleted and "thank you Steffen have a great day, oh by the way its your responsibility to reinstate your account not ours " .

So now I have to phone your company back to fix this issue and get my account back to normal . that took 3 days to reinstate . 1 second to delete , but 3 days to put back. great ! now in this process I had lost the ability to submit workouts to my vitality active rewards . which then causing me to now have to pay for my Apple Watch in September .

Now this brings me to the next issue, I still cannot submit workouts to vitality causing me now to have to pay again to you for October .

Now little did I know that all features that I am accustomed to being on diamond such as flight bookings , discounts and more is also blocked to me , as your system is now showing I have 0 points to my name ! I have logged a ticket with your call centre to sort out my features . Guess what its now taken 4 working days for nothing to be fixed !

Now Discovery Social media account , how can you please assist me in fixing this issue today ? cause now waiting two weeks for my vitality to return to normal is unacceptable and frankly sad ! Your are so quick to kick value member from your systems but don't have systems inlace to set them back up is again sad !

Now to the person reading this complain I am not complaining to you and would gladly ask for your assistance ! my frustration is with your brand and company . not you as an individual . Please accept my apology for my frustration and not an attack on you ! . But please can anyone help me !

I have the reference number the ticket that was created for me , and apparently escalated . which now after 4 day really means nothing.