0% CUSTOMER SERVICE FROM VITALITY!!

<p>In August 2016 I purchased a Fitbit watch from Dischem for which I was entitled to 25% points back which amounted to a substantial amount of R999. That was a YEAR ago and I am still waiting for my cashbacks. I have contacted Vitality on numerous ocassions, providing them with receipts for proof of purchase of the watch - each time I get an automated response with yet another reference number asking me to be patient!! REALLY Vitality your customer service is nothing short of shocking! One YEAR... what a ridiculous turnaround time for a basic query! Do you think if you ignore something for long enough it will go away??? Well my feeling is that you are in breach of the Consumer Protection Law for untruthful advertising. If you advertise 25% back on Fitness Devices then honour your promise. Its now ime to take this matter further - you have exhasuted my patience. </p>