Zero customer service at discovery life.

I have never experienced such terrible customer service from any company in South Africa. I have been trying to join vitality since June. As I understand that I don't have a medical aid and so I took it upon myself to even go as far as to get a life cover and cancel the one I have with momentum. If I had only known that this process would be so tedious and ridiculously long. Worse of all discovery has not time frames as to how and when they keep a client update on the process because I mean really now it's important to have such time frames. Discovery life does not take into consideration the time and energy it takes one to contact them. We are actually doing them a huge favour by bring our business to them. Of course they can claim they offer better benefits but what they don't realise is that they are ridiculously priced and it takes forever to get those benefits in the end. They make the mistake of thinking that the benefits they provide makes them less responsible to provide excellent service to people. At this rate I just don't want that life cover from them any more because even if I get it and get that vitality membership moving from multiply to vitality comes with additional cost of paying a joining fee at Virgin active. Mind you I have been a member of VA since 2009 and to have to pay additional joining fee because discovery took forever to approve my application and I missed out on VA waiving this joining fee. So honestly do I really need this life cover just to get to vitality. Even the thought of moving my medical aid to them has been s****ped because the customer service is non existent at discovery. You as a company need to really look into improving their customers service department and even decision making process to many bottle necks that are just not necessary improving anything.