YOU THINK YOU'RE THE ONLY PROVIDER IN THE INDUSTRY, SORRY TO BURST YOUR BUBBLE, YOU AREN'T!

All I did was switch my banks for policy Your Policy *** -MailRef#***#. What a nightmare dealing with Discovery life! I changed my banking details, informed Thato, the person who sold me the policy, he promised to get back to me but he never did ( he obviously got his commission so why bother). I was later told to complete forms to change my bank details. Firstly, I didn't complete anything when I took out a policy so why must I complete documents now? Secondly, I told the next person who gave me a call from collections that I do not have access to printer/scanner. He promised to call me later to voice-log my change of banking details request, he too never called me back, instead I get emails threatening to cancel my policy ( a policy which I've never defaulted on since inception!). It looks like they want the policy to get cancelled so they can make commission when I take it up again... Luckily, dear Discovery, you're not the only provider in the industry. If you cancel it, don't bother calling me again. I'm not your commission ***! I'll simply take it up with another provider. I'm gobsmacked at the fact that you fail to do a simple thing such as updating banking details on a voice recorded call.- PATHETIC! I doubt if it's even worth my while continuing with you... how are you going to payout the claim when I die if you fail to do such a simple thing??