You confirmed policy cancelled - still debit???

You have on voice recording the following - your consultant did not give me instruction to send a signed cancellation - she did not call me back as promised. I logged a complaint and was contacted and assured the policy is cancelled and apologized that it was not done. I was offered money back because of the debit - I explained that the account is not active and no debit would clear and that it is costing me money every time you debit on a cancelled policy. this policy should have been cancelled - you owe me R300+ for debits that has not cleared the last 3months since the request. please have someone competent call me and get this resolved - this is pathetic!!