WRefNo#***#- -MailRef#***#-

<p>Policy number: ********** 629</p> <p> </p> <p><br />I've made the decision to move my life insurance products to a different company - as part of this I, obviously, need to cancel my current policy. </p> <p> </p> <p><br />I contact Discovery Life last week Thursday (WRefNo# ********** 051#- -MailRef# ********** 545#) with a signed letter stating that I wish to cancel my policy with immediate effect. </p> <p> </p> <p><br />I received a mail the following day stating that their is a 30 day cancellation period that needs to be adhered to and as such my policy would only be cancelled as of the 1st of December 2016. </p> <p> </p> <p><br />I have issues with the above for the following reasons: </p> <p>1) I cannot find any wording online or in my policy documents that mentions this cancellation waiting period - and requesting this numerous times via email has proven fruitless. </p> <p>2) The 20th of November to the 1st of December is way in excess of 30 days. </p> <p> </p> <p><br />I rep**** on the above mail questioning the period being greater than 30 days and was then told that it is actually the case that I needed to cancell my policy on or before the 10th of the Month for the cancellation to take effect from the 1st of the following month.</p> <p>Which is it then? 30 days or before the 10th of the month. I do not have much faith that anything has been done with regards to my cancellation due to the different stories I am receiving from Discovery. </p> <p> </p> <p><br />In every communication I have stated that without proof that the cancellation rules are in my original policy documents I will be instructing my bank to reverse any discovery life debit orders that may or may not go off on my account on the 1st of November. </p> <p> </p> <p><br />I would appreciate some clarity on the above. </p> <p> </p> <p><br />Regards, </p> <p> </p> <p><br />Kyle</p> <p> </p>