Worst Nightmare of my life

The worst night mare from Discovery Life, I have started the process probably two months ago but still there is no solution. I signed and sent the counter offer on 02 November 2022 after being helped by Vicky from underwriting . Surprisingly today (07 November I have received an email saying they still waiting for my signed counter offer. I called Discovery to find out what is going I was told I need to complete the health questions which I completed them in October. I am really frustrated with this process. Furthermore, I sent beneficiary nomination forms to be updated and forms comes back with my husband listed as my son... I mean. I am very disappointed with Discovery Life. All I need was to increase my life cover amount.