Why Not to Choose Discovery Life

<p>We have been trying for over a month now to make changes to a life policy that we have and every which way we turn we hit a brickwall. First they needed this, then they needed that and the only succesful thing we managed to get done was change the bank details. Discovery recently tried to do a double debit despite having requested changes which results in a much lower premium. Thank goodness my bank was able to assist in having those debit orders reversed and a stop put on them. To date we still have not resolved the changes to the policy. They are still needing more of this and more of that! At this point I think it will be far more beneficial to cancel the policy and take our business elsewhere. Funny thing though is that we were due a PayBack benefit which has now been confirmed as having been paid into the wrong bank account - despite Discovery Life having received and actioned a change of bank account details. On inquiry we have now been told that a PayBack benefit can only be paid into the policy owner's account and not that of a third party. I wonder why this was only mentioned now and not when the completed forms requesting the change to the PayBack benefit was received and approved by Discovery Life? Shocking and unacceptable to say the least!!</p>