Why can you not read and understand?

I have a client with massive policies with Discovery. He did sign your consent form giving me access to his portfolio. We are trying to modify his existing contracts with you. I am not trying to replace the business at all but trying to accommodate and help our client to the best of my ability on your platform. Your Call Centre is giving me endless hassles and making the process very difficult. I read through your consent and I have authority according to your wording. It clearly says "I herewith give consent for the processing and sharing of the above information to the said FSP acting in line with the provisions of the FAIS Act. Then further it states I confirm that such FSP shall be acting on my behalf or in my interst..........so why are you making my life now a living hell to accommodate the client?