What they say and do does not add up

Dear Discovery,

I’m extremely disappointed in your service, I was called for a payment arrangement on my life cover for one premium behind. The lady was extremely helpful and kind. Actually excellent.

Unfortunately I had card ***** on my account and another premium was reversed by myself.

I called discovery life to inform them and spoke to Mpumi who was extremely nice to and we arrange a date so 2 premiums was behind which would be rectified Monday (Tomorrow) He was so helpful.

Thursday I received a mail but failed to read it, when I tried to update my Vitality points I saw my life cover was gone on the app.

Then I remembered I received a mail from Discovery so I opened it and saw my policy was canceled.

What’s the purpose then to call and make arrangements? Why waste all this time ? It’s two premiums and would be rectified tomorrow.

I’m disappointed not in the cancellation but your poor communication channels.

Why did I have to waste my time to arrange something if you going to cancel it ? Why waste your staffs time where they could search for new clients if that’s how you contact business?

I’m sorry I will then approach momentum perhaps they have a better system and process in place where what the client and the provider agree appear on the same dashboard.

Thanks for wasting my time I can never have back, probably your payouts if ever will also be poor service and a lack of communication.

Goodbye Discovery, go discover new ventures where you can waste other people’s time.