Vitality Cancelation

I initially called the Call Centre to have my Vitality option cancelled since I no longer make use of it in the month of July 2015. <br> <br> I was advised that the Vitality option is cancelled and that any refund due to me will be processed. This did not happen and I called again a month later and was advised that details of my previous call have been logged and that the matter will be escalated and I will be refunded. <br> <br> I have even recently emailed to enquire but do not seem to be getting anywhere. I was given confirmation that my vitality will be cancelled as at August and that I will be refunded amounts due to me. Discovery Vitality still continues to debit my account monthly in full and it is now 6 months since I have cancelled. Please can someone assist as I am not getting the service I require and reaching any resolution and I am getting extremely frustrated. <div><br></div><div><em>(Supplier name changed from Discovery Vitality &amp