EM
Elias M

1 reviews | Active since Oct 2015

12 Jan 2023, 16:54

Vitality Activation

It’s been a very disappointing to deal with such a reputable organisation, I regret having left my bank FNB for Discovery, worst service ever. it’s been almost 3 weeks trying to get my wife and I on vitality after taking out a Life cover with Discovery, No one seems to know how to activate this, their response and status update is very poor to say the least, we’ve spent time and money calling, emailing but no satisfaction at all in this regard and we continue to do so everyday hoping to get assistance, no one seems to care to even consider the fact that we use our own airtime to call in and get told the same story everyday but i’m sure the debit order was loaded successfully and there will be no mistake at the end of the month when they debit, while we sit here and loose out on the vitality benefits. We are very disappointed with Discovery, very unprofessional and ***********.

0
Replies (2)
Discovery Life
Discovery Life's reply13 Jan 2023, 07:09
Official
Thank you for raising your concerns with us.

We are investigating your complaint and we will provide feedback via email.

Regards,

Habibah
Discovery Life
Discovery Life
Discovery Life's reply16 Jan 2023, 12:14
Official
Your complaint has been resolved and formal feedback has been sent to you.

Regards,

Habibah
Discovery Life