1 reviews | Active since May 2016

10 Oct 2016, 16:17

Very very bad service

<p>I have been communicating with Shantal Naidoo and her secretary Carol Dlamini for over a month about a life cover, we havent reached any agreement but money has been debited from my account, i have since tried to fix everything but they never call back, never responds to my email. Discovery should be better than this.</p>

0
Replies (4)
Discovery Life
Discovery Life's reply11 Oct 2016, 08:45
Official

Thank you for raising your concerns with us.

As discussed telephonically we have referred your complaint to your Advisor who will be contacting you shortly to resolve.

Regards,
Habibah
Discovery Life

Discovery Life
Discovery Life's reply17 Oct 2016, 14:52
Official

We confirm that the complaint has been resolved.

A formal resolution letter has been forwarded to you via email.

Regards,

Habibah
DISCOVERY LIFE

's update04 Jan 2017, 10:50
Reviewer Update

I was finally assisted and i received back all my premiums and i received the best offer

Discovery Life
Discovery Life's reply04 Jan 2017, 12:29
Official

We appreciate that you have taken the time to update your review with positive feedback and we are glad that we were able to assist resolve your complaint.

Regards

Preveshen
Discovery Life