Very poor service from agent. Paying VA and not being able to access gym

I app**** for a discovery life policy on the 31st of December 2025. The financial advisor spent 3 hrs on the phone with me taking my details. During this time, there were numerous instances where she had to get up during the call to ask clarification from her superior. There was a lot of confusion all round and I believe she incorrectly captured my details.

For instance, I told her I had anxiety for 3 months in 2017 during my final term at university. This is normal. I also told her that I used cannabis once per year when I did it. The first year being 2019 and the last year 2021. She then proceeded to say I had to choose between either “never” or “once per week” or “daily”. I believe she recorded once per week seeing as I had been exposed to it before.

My policy was then cancelled on the basis of cannabis use and anxiety. Both things which I have not been predisposed to since 2021. And extremely rarely before then.

I followed up with the financial advisor and even emailed a copy of the latest medical where it states my mental health condition as being good and no cannabis use. I am still awaiting feedback from the underwriters.

In the meantime I have signed up for virgin active and will be paying the full price seeing as my vitality is not active. I am also unable to transfer to the centurion branch where I will be staying from February onwards until my vitality is active. I will therefore be paying full gym fees with no access.

Please can someone assist with this.