IMN
Ian Mc Neil-Spence

1 reviews | Active since Feb 2017

10 Feb 2017, 11:30

Very bad service little or no feedback DISCOVERY

<p>Tsepiso Maleho</p> <p>Sales Consultant</p> <p>Discovery Connect Distribution Services</p> <p>Email: ********** <p>App**** for a funeral policy from the above person</p> <p>Was contacted on th Fri 2017-01-20 01:29 PM and was advised that our policy</p> <p>would start on 1 February 2017.</p> <p>Up to date, no money has gone off our account and there is no record of any policy at all.</p> <p> The wording is as follows:</p> <p>The Essential funeral cover will start on 1 February 2017.</p> <p>Your total monthly premium is R279.40.</p> <p>After trying numerous times to sort out this mess and emails to this effect , no outcome has been forthcomming.</p> <p>Discovery Connect Distribution Services does not deliver at all!!!</p> <p> </p>

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Replies (2)
Discovery Life
Discovery Life's reply10 Feb 2017, 13:20
Official

Thank you for raising your concerns with us.

As discussed telephonically we are investigating your complaint and will provide feedback via email.

Regards,
Habibah
Discovery Life

Discovery Life
Discovery Life's reply16 Feb 2017, 15:29
Official

We confirm that your complaint has been resolved.

A formal resolution letter has been sent to you via email.

Regards,

Habibah
Discovery Life