Very bad service

I have joined Discovery Life last month and so far I am not happy at all with the service that I have received. I have a financial advisor by the name of Lebogang Radebe who is soo unprofessional. I have sent her an email on 13 December 2018 enquiring about my premium that went up with R20 after changing the debit order date. She never responded not even to acknowledge receipt of email. I did call her on her cell phone after sending an email to check if she received it and I was also making a follow up on a different query that I had before the premium one. She promised to call me on the following day as she indicated that she was not at work that day and I waited for her to call until today. I made a follow up yesterday via email but I still haven't heard from her. I never received any good service from her before I even signed up documents for my life insurance but I thought that she will provide me with a better service when time goes by but it is even worse now.

I have requested to add my husband on my life insurance last month. She never even bothered to check and make follow ups if everything is sorted. We have sent back and forth and she has not been available to help us. We have been calling and getting different consulted of which I find it very disturbing that we will struggle to get one thing sorted whereas we have a financial advisor. She has completely failed me in such a way that I am regretting why I took up a life insurance with Discovery. I am not sure if this is the way Discovery financial advisors are taught to treat their clients. This kind of service is very pathetic. I'm very disappointed.