VERIFICATION OF INFORMATION

<p>My dad was diagnosed with renal failure early last year, I called the claims call centre on 19/04/2017 at 9:50am to find out if I could lodge a severe illness claim for my dad, the consultant told me that I could not as I did not have that benefit but my spouse did and unfortunately we can't claim on my spouses' benefit as my dad is not his parent, Jennifer Dlamini confirmed today that my spouse has Severe llness Benefit III and my dad will therefore be covered. My policy documents states that automatic ParentCare benefit of R100,000 is included if Severe llness Benefit III is selected by the principal life or spouse, please could someone call me with the correct information I am now weary of going back & forth, please let me know if there is a valid claim for my dad's renal failure diagnosis & will he be covered for treatment. Thanks</p> <p> </p> <p> </p>