Useless service from Juanita Vermeulen - Discovery

Good day,<br> <br> I have made changes to my policy on 23 October 2014 and dealt with a lady called Juanita Vermeulen, I send all the relevant documentation to her on 23 October 2014. Perhaps this ref would help: WRefNo#***#- -MailRef#***#-<br> <br> I got hold of Juanita to confirm is she got the documentation and she said she will get back to me. She never contacted me back so I assumed that the changes has been made.<br> <br> On 15 November 2014 I went only and checked that the changes as been made and once again found out that Juanita Vermeulen did NOTHING!<br> <br> I send a letter to [Email Removed] on 15 November 2014 with the changes. <br> <br> Today 4 MONTHS LATER still nothing has been done by your contact centre or Juanita Vermeulen?????<br> <br> This is absolutely SHOCKING AND PATHETIC SERVICE!!!<br> <br> Discovery Life should be ashamed and should fire these useless staff.<br> <br> I will once again send an email tonight. This is the LAST time I am sending this request.<br> <br> Next I am cancelling my life insurance, medical and vitality.<br> <br> I demand a letter of apology from Juanita Vermeulen and management at Discovery Life acknowledging this case.<br> <br> <br> <br> <br> <br>