GH
Gillian H

1 reviews | Active since Sept 2015

03 Apr 2016, 08:47

USELESS SERVICE

Begin May to end June - Attempts to contact my Financial Advisor - to no avail.<br> <br> End June - I cancelled my policy with Discovery<br> <br> Between June and September - Conservations were in contact with me to salvage the account.<br> <br> 3 September 2015 - signed a NEW policy with increased life insurance and disability for a DECREASED monthly premium.<br> <br> Between September and Jan - NO changes were made - and I was debited for the original policy amount.<br> <br> End January - I receive an anniversary letter stating that there will now be an increase on the ORIGINAL policy. THE UPDATED POLICY HAS STILL NOT BEEN ACTIVATED AND I AM PAYING THE INCORRECT AMOUNTS MONTH ON MONTH and have been since September.<br> <br> End Jan - I contact conservations to find out why the policy was never updated.<br> <br> Jan- Feb - numerous contact - despite requests for an updated policy, nothing arrives. End Fed, I am verbally told that the policy has been updated. IT WAS NOT. Receive the UPDATED QUOTE from conservations - NO CHANGES HAVE BEEN MADE.<br> <br> Feb - March- numerous contact, end March, a debit for the incorrect amount has just been made.<br> <br> JUNE 2015 - MARCH 2016 for a life insurance policy to be updated? ***???? Now I just want my

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Replies (1)
Discovery Life
Discovery Life's reply04 Apr 2016, 10:05
Official
Hello gillyvh,

Thank you for raising your concerns with us.

As discussed telephonically we are investigating your complaint and will provide feedback to you via email.

Regards,

Habibah
Discovery Life