LR
Lelo R

1 reviews | Active since Aug 2016

26 Aug 2016, 06:32

Useless Broker

<p>I sent an email to my broker Sandra Linda Manda on 6 June 2016 requesting to cancel my policy, she ignored my email and my 3 follow up emails. Only when I threatened to complain online she responded , she promised to assist . 4 debit orders later I'm paying for a policy I don't want anymore because she so ***********. Discovery is a great company as I'm also with Insure but at this rate I'm doubting the quarter people they work with and it left sour taste in my mouth. I need my money back that was devoted since 6 June and she can be held accountable for that. I will complain everywhere possible until I'm assisted. I have her written confirmation that I will be reimbursed. ID ********** 511086</p>

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Replies (3)
LR
Lelo R's update26 Aug 2016, 06:30
Reviewer Update

Sorry for all the typos on the post, it's due to autocorrect and typing while angry

Discovery Life
Discovery Life's reply26 Aug 2016, 06:59
Official

Thank you for raising your concerns with us.

We are investigating your complaint and will provide feedback via email.

Regards,

Habibah
Discovery Life

Best regards,

Discovery Life
Discovery Life's reply06 Sept 2016, 13:23
Official

We confirm that the complaint has been resolved.

A formal resolution letter has been forwarded to you via email.

Regards,

Habibah
DISCOVERY LIFE

Best regards,