Urgent update on my policy

Good day,

I urgently need feedback regarding the Vitality on my policy that was cancelled.

I was offered a very good deal on my life insurance policy this week, but when I wanted to sign up for it, my financial advisor informed me that I need Vitality at an additional cost of R350 per month. I informed him that I do have Vitality, but when we looked into it, it seems that “someone” either cancelled my Vitality or transferred it to my husband’s name. My Vitality number is ***. I never gave instructions to anyone to cancel my Vitality, as it was part of the benefits of my life insurance policy.

I want to know who gave instructions for my Vitality to be cancelled, and WHY!? I need an answer by as soon as possible, as the special offer on my policy expires by the end of November. If this issue cannot be resolved the I will cancel this policy, as somebody is not doing their wor****

Please get back to me before end of business tomorrow.

Thank you,

Renate Brown