Update:Banking Details

I have been trying to change my banking details for a funeral cover policy with no luck. I have made 4 calls today and eventually got some kind of help.. I have to complete a form and send back with the hope that it will be update. What if the banking details don't get changed in time? Then the policy will lapse due to non payment. And then what????? I have had this policy for over 5 years - never missed a payment and this is how I get treated. Sent from Pillar to post. This is not on..... I am so frustrated and irritated and feel like just cancelling this policy and going to Capitec Bank for help and believe me they will help.. Highly frustrated and irritated to the max....