LC
Lee-Anne Coetzee
1 reviews | Active since Nov 2020
03 Oct 2023, 09:25
Unwanted vitality added without consent
I am very unhappy with Discovery. Earlier this year we cancelled our medical aid and vitality as we were unhappy with what it cost us and what we got out of the benefit. I still have a life insurance policy with Discovery and was aware that by cancelling vitality I would not be receiving pay back later for my policy with Discovery Life. I told them I did not want and need vitality anymore. Now 7 months later they automatically put vitality back on my policy and I did not approve this decision. This is *****, you can not just add extras to a policy without the customer's consent.
Helpful (0)
Replies (2)0
Replies (2)Discovery Life's replyOfficial
03 Oct 2023, 11:19Thank you for raising your concerns with us.
We are investigating your complaint, and we will provide feedback via email.
Regards,
Habibah
Discovery Life
We are investigating your complaint, and we will provide feedback via email.
Regards,
Habibah
Discovery Life
Discovery Life's reply03 Oct 2023, 11:19
Official
Thank you for raising your concerns with us.
We are investigating your complaint, and we will provide feedback via email.
Regards,
Habibah
Discovery Life
We are investigating your complaint, and we will provide feedback via email.
Regards,
Habibah
Discovery Life
Discovery Life's replyOfficial
03 Oct 2023, 19:40Your complaint was resolved, and formal feedback was emailed to you.
Regards,
Habibah
Discovery Life
Regards,
Habibah
Discovery Life
Discovery Life's reply03 Oct 2023, 19:40
Official
Your complaint was resolved, and formal feedback was emailed to you.
Regards,
Habibah
Discovery Life
Regards,
Habibah
Discovery Life
