Unwanted services added and billed for.

<p>I contacted discovery on the 5t of May to take out a life policy. I was sent a quote on the 13th for the monthly amount of R203.15 which I accepted. On the 1st of June my first debit order went through for the amount of R402.15. I contacted Discovery querying the R402.15 which they informed me was for the added service of vitality. I informed them that I did not ask or sign for the vitality to be added. I was told that they will look into to problem and get back to me. I have been calling Discovery for 2 month now regarding the cancellation of the Vitality and was promised feedback by several people, but nothing happeded. I was also ensured that the problem was infact resolved at one stage, but again I followed up to make sure everyting was in order and was told that the vitality was still linked to my policy. I keep getting empty promises from them and absolute no feedback and I am sick and tired of their lack of service. I have also asked for the call recordings between me and Discovery, but this was also ignored. I my experience they are quick to respond to new business, but once they have you in the bag, you do not get any service. </p>