Unnecessary delays by Discovery

After being retrenched at the end of November 2019 and letting Discovery know, they said I was covered for 6 months of my premiums, but would have to wait 1 month. I handed in all documents as requested only to find out that another month was added on and another premium was taken. February came and then another premium was taken when they were supposed to cover my premium only to find out that more documentation was requested. That to me is not customer service, no one phoned or told us of this process. Without an income, it has been very hard to budget every month not knowing who will be taking debit orders off your account.