tM
thobile M

1 reviews | Active since Aug 2016

18 Aug 2016, 09:23

unhappy client

<p>i took out policy with discovery for life cover.</p> <p>in june my bank account had problems and i missed payment, no attempt was made from them to contact me and i also didnt realise the payment missed. the lapse period of a policy is 90 days however my policy with them was lapsed within 30 days and here i am without a life cover. call them today for them to take funds and they informing me of a document to be signed. im upset and frustrated. ive been with them for a full year and they dont value nor give a damn about their clients.</p>

0
Replies (2)
Discovery Life
Discovery Life's reply18 Aug 2016, 12:12
Official

Thank you for your post.

Kindly note that your complaint is being investigated and feedback will provided to you via email within 1 - 2 working days.

Regards,

Precious

DISCOVERY LIFE

Discovery Life
Discovery Life's reply06 Sept 2016, 13:25
Official

We confirm that the complaint has been resolved.

A formal resolution letter has been forwarded to you via email.

Regards,

Habibah
DISCOVERY LIFE