********* treatment

<p>I have been a loyal, paying customer of Discovery since early 2000's. </p> <p> </p> <p>In 2012, my lifestyle changed and I needed to cater for loved ones in the case of unforeseen events. One of the options that I elected, was to take the option where I will receive an amount of my monthly premiums as a payback amount. I would like to state at this point that I have never missed a payment on this policy. I have also maintained my Vitality status on Gold and Diamond for the duration of this policy. </p> <p> </p> <p>At the beginning of 2017 the policy was reviewed and a recommendation was made to remove the income protector as the group risk cover with my employer catered for this sufficiently.</p> <p> </p> <p>At no point did Discovery inform myself nor the planner involved that this would void the payback product, nor did we ever give the instruction to stop the payback option. The feedback received was also that, the reduction in payment, covered the potential payback. My math doesn't quite check out with this as the premium was reduced by +/- R300 for 6 months amounting to R1800. At the time of review the potential payback was +/- R13,000. So, I don't find this explanation sufficient. </p> <p> </p> <p>In addition to this I have paid the premium for the payback for 4.5 yrs of the required 5 yrs. When enquired if they could do a back calc the answer was purely given as, sorry we can do nothing for you. Given that I have ploughed thousands of Rands into this company over the last decade + on multiple products, I find it deplorable that they can treat a loyal and paying customer like this. </p> <p> </p> <p>I will be making a case with the ombudsman on the matter as I feel this is truly ********* corporate behavior.</p> <p> </p>