CW
Colleen W

1 reviews | Active since Oct 2017

04 May 2025, 11:20

Two debit orders go off. Refund me

Note: Upon cancellation they won’t tell you this 2 MONTHS NOTICE yet they could clearly see the policy was under cancellation. WHY? Because they will continue to take your money you realize you can get double the cover same premium and change.

They make cancellation as difficult as possible first you must go through their verification calls then told no one can help. Go back to your broker Lance Smith who is nothing but rude he has been collecting comm for 11 years but refers you back to discovery not telling me to send a letter no he doesn’t care he doesn’t get your money anymore. I send cxd letter 9 April upon advice from new supplier after being debited 1 April thier system shows I have been cancelling since March consultant admits as he confidently reads new policy to me telling me why I should not change Discovery keep phoning me to convince me to stay now all of a sudden they will look at premiums make me a better offer which I am just over look after your customers while they alive Diacovery never cared what they bill customers while they taking the money.

This is the second month I am debited then Discovery consultant reads parrot fashion this is their T&C but he will speak to his manager. Right, no surprise he never did I was debited again. Discovery refund my debit order.

I will not recommend your services. Got too big too much money now don’t care about 1 customer when they have millions paying with no idea they are being **********.

These companies are quick and efficient signing you up taking their debits but upon cancellation after being ********** they throw T&C’s at you.

0
Replies (3)
Discovery Life
Discovery Life's reply05 May 2025, 08:45
Official
Hi Colleen W

We are investigating your complaint, and we will provide feedback via email.

Regards,

Discovery Life
Discovery Life
Discovery Life's reply06 May 2025, 13:29
Official
Hi Colleen W

Your complaint was resolved, and formal feedback was sent to you.

Regards,

Discovery Life
CW
Colleen W's update06 May 2025, 14:28
Reviewer Update
Not recieved, I missed Discoveries call.

Please send email or contact me telephonically again.