Total customer dissatisfaction...

They should get a -5 , and be audited by the financial Ombudmans as well as the consumer one for customer negligence and bad business practice! Agents just add none sense to cover taken...they don't call back. When they do they promise to call back and well still waiting and they only call when you miss a payment. I've been waiting six months for a servicing change to remove additional costs added by the agent from inception of the policy. She called once and promised to fix it. I lost money to ******* premiums for cover I didn't want or ask for and they refused to take off....since last year still waiting and they had the ordasity to still request the funds from my account.