JS
Jo S

1 reviews | Active since Jul 2019

10 Oct 2019, 19:33

Tight-fisted life insurance

I am recuperating after a knee replacement. Still on crutches, not driving. Can not sit for a long time or climb the stairs. How do you think can I go back to working with children at the aftercare centre? You are keen to sign me on as a client but when a I need your help, you are not keen on paying. I have submitted the specialist' s letter and I will submit the physiothe****** report next week.

I am livid: why did a debit order went off this afternoon? My only conclusion is a greedy Discovery Life. I was a nurse and thus fully know that I am not ready to start working yet. Why do you not trust the specialist 's letter or can't wait for the physiothe****** report?

Cherry on the cake: changing the premium without discussing it with me. That was arrogant to say the least!

0
Replies (3)
Discovery Life
Discovery Life's reply11 Oct 2019, 09:05
Official
Dear Jo S

Thank you for your post. 

Kindly note that we require additional information from you, to assist with your complaint. 

An email requesting the information will be sent to your shortly. 

Regards

Habibah
DISCOVERY LIFE 

JS
Jo S's update11 Oct 2019, 11:23
Reviewer Update
Habibah

When can I expect the email. I have budget problems due to the unexpected debit order.

Jo
Discovery Life
Discovery Life's reply11 Oct 2019, 14:08
Official
Thank you for emailing us your details.

Your complaint has been escalated to the Claims Management Team for further assistance and feedback.

Regards,

Habibah
Discovery Life