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luke.rossouw luke.rossouw
1 reviews | Active since May 2016
29 Jul 2024, 10:20
THEY LIE TO YOU ABOUT VITALITY INTEGRATORS!
Opened a Discovery Life policy because of the great integrators that promise to benefit the policyholder, particularly the Vitality Integrator. A year later I am told that I don't benefit from the vitality integrator benefit because I am a B2 risk (Instead of A1 risk)... when I asked the consultant on the phone what A1 or B2 risk means, or if I could change it... the consultant had NO IDEA... then checked my policy document again and under "Vitality member" it says NO... the Discovery Life consultant says they can't get any info from Vitality for my health checks either!!!
THESE POLICIES ARE SO COMPLICATED THAT THEIR OWN STAFF DONT EVEN KNOW WHAT IS GOING ON!!!
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Replies (1)Discovery Life's replyOfficial
29 Jul 2024, 15:41Dear Luke R
Thank you for your review.
Thank you for your review.
We are urgently looking into this matter and will get back to you with feedback either by email or telephonically as soon as it is received from the relevant team.
Regards
DISCOVERY LIFE
Discovery Life's reply29 Jul 2024, 15:41
Official
Dear Luke R
Thank you for your review.
Thank you for your review.
We are urgently looking into this matter and will get back to you with feedback either by email or telephonically as soon as it is received from the relevant team.
Regards
DISCOVERY LIFE
