The worst experience ever from Discovery Life and Discovery Retirement Annuity – I will never recommend this policy or company to anybody

The worst experience ever from Discovery Life and Discovery Retirement Annuity – I will never recommend this policy or company to anybody .

My husband’s ex-wife passed away 5 months ago. After her death the children came to stay permanently with us. The children was 100% financially dependent on her. There is a retirement annuity and a life policy with Discovery for the children. After a lot of problems with the Discovery broker whom only assisted the ex-wife’s boyfriend with claims and made no effort to assist the children, and we even reporting her to the ***** department of Discovery we were finally certain we were now on the right track.

We searched for another broker (as no person from Discovery ever made direct contact with us to assist any further) We submitted all documents needed. A trust was created by the executor and trustee of the estate for the children and he submitted all relevant documents. Today our broker followed up again to ask when payment can be expected only to get an automated kind of response stating “Please note Death claim with legal (initial 10 months)” What does this even mean?? How pathetic to send an automated response. Never even once did the office of Discovery even contacted us. We always have to contact them. To be hones we don’t even know who to contact to enquire. The client (in this case 2 minor children) are just another number and nobody cares or take responsibility for their claim. You don’t care about your clients. You only care about their money. This is not fair towards minor children who were financially dependent on their mother.

One take out life policies with the hope and trust that your loved ones will be financially taken care of when you pass away. But Discovery cannot be trusted with these children’s future.

Can the person who is the head of Life Claims please as a matter of urgency contact my husband or our broker as I will be taking this to the FAIS Ombudsman as I am now tired of the lack of customer care we get from Discovery and seeing our children suffering due to this.

Our Broker is Mrs. Botha with contact number *** The queries is about Late Dr Louise Nel with ID *** My husband who is the legal guardian of the children is Fanie Nel with contact number ***