The worst customer service

Every year I make a global educator claim from Discovery Group risk for my daughter and every single year .I get the same poor service . This year must be the worst . I have been shouted at , disrespected and **** to. I submitted the claim on the 07th of December and haven’t gotten any communication at all besides the automated message with the reference number .Their turn around time is 14 days which is extended because of the busy period . I have been following up every week only to be told a different lie. I have recordings of these conversations from experience because every year for the past three years I have been sent from pillar to post to get a payment. Today , no one knows where my claim is . Gareth the claims manger was rude , unwilling to let me explain my frustration of wanting to stay on the line because every time someone said they’d call me back they didn’t . I have paid the fees to take advantage of the annual discount because last year payment was made on the 29th of January when the claim was submitted in the first week of December the previous year. Who knows when they’ll reimburse me. I was told that Siyabonga would get back to me today before Gareth hung up the phone. I’m still patiently waiting.