The Worse service provider to deal with on investment claims

As for me truly speaking i wouldnt recommend discovery to anyone one their service is very bad, no communication or update within my claim on my provident fund, the worse part is being in the dark yet these are your own fund and we have bills to pay, expenses to maintain. I had no problem when making payment towards my invest but when it time get your withdrawal it a problem….. I so personal wanna escalate this to fais ombudsment mybe my claim will be settled within a week because it not like i owe them but they owe me