NV
Naidoo V

1 reviews | Active since Jul 2012

02 May 2018, 10:22

Texts sent to me in another language

Discovery sending me texts in Afrikaans. I am an English speaking client. When you signed me up for business, we did business in English and not any other language. Please refrain from sending these texts as I don't have the time to convert the messages to English. I'd prefer for you to do business with me in English. I have made screen grabs of the texts if you require them. Is this too much to ask?

0
Replies (2)
Discovery Life
Discovery Life's reply02 May 2018, 13:37
Official

Thank you for raising your concerns with us.

We have emailed you regarding the screen shots, kindly respond to the email and we will investigate this further.

Regards

Preveshen
Discovery Insure

Discovery Life
Discovery Life's reply02 May 2018, 20:28
Official

Dear VNAIDO

In order for us to assist, kindly note that we will require your Discovery Life policy and/or ID number.

We will contact you telephonically to obtain this information from you.

Regards

Precious

DISCOVERY LIFE