LG
Louis G

1 reviews | Active since Sept 2012

19 Jun 2023, 10:44

Spam call all the time! Wish they would leave me alone

Hi

Blue Mercury Financial Services keep calling me on behalf of discovery to sell life insurance!!!

I have literally told them to stop calling and remove me from there database. MANY TIMES!!

They are so annoying, many times they call and you answer and it just hangs up cause they using poor calling automated systems. Sometimes someone speaks and I tell them the same thing! I have zero interest and to get lost. But they call every week again. I give no one permission to call me.

Due to their link or calling on behalf of discovery I have really considered cancelling my discovery banking and medical aid so they leave me alone

I give discovery zero and no permission to share any of my information with anyone and to tell all your marketing divisions to remove me from any database

Thanks

0
Replies (4)
Discovery Life
Discovery Life's reply19 Jun 2023, 12:18
Official
Dear Louis 

Thank you for your review. 

We confirm that this matter has been escalated to team responsible for the service provider.  Feedback will be provided to you directly by this team. 

Regards 
DISCOVERY LIFE 
LG
Louis G's update26 Jul 2023, 08:58
Reviewer Update
I have not received a response. But the calls have stopped. Thank you.

I would advise you also review the habits of your provider as more than once I told them to stop calling and they do not. Which means you paying a provider to negatively affect your customer base.
LG
Louis G's update20 Dec 2024, 10:39
Reviewer Update
Hi

Literally 7-8 months later I have unwanted and unapproved debit orders on my accounts. AGAIN!

One from gold star, one from vintage

Called Absa ***** line, they basically saying this line is not for cancelling debit orders. But I actually want to report that random debit orders get logged against my account which is *****, they not interested

They asked me to do as menu, so when u call ***** line says press * to cancel debit orders, then goes to other menu but no option there matches cancelling debit orders

In Absa app has option to cancel debit orders but says to cancel permanently must call service provider but the service provider in my case is ***** so they not exactly going to say, hey call me here

So again ABSA does nothing to protect debit order ***** but also make it difficult to speak to anyone

When I requested above the original forms to load debit orders was one pager that anyone can submit, they just submit a form with your details, no extra docs of company, company details, etc.

Also previously had zero interest checking all debit orders from same companies to see if it affects more absa customers as I am confident is a wide ****

I would appreciate if ABSA send me a direct line of a human that can cancel these debit orders

I know ABSA won’t refund my money as they didn’t in the past, I know ABSA will also charge me to reverse something I did not approve

But anyway, call me to
1) reverse the *****ulent debit orders
2) discuss how you will stop it in future
3) send me copies of the supposed approval forms submitted for the debit order for my records

Thanks for losing my money
LG
Louis G's update20 Dec 2024, 10:41
Reviewer Update
Apologies, posted on wrong old thread! Anyway to delete this last reply? Reposted on old absa thread