KV
Kate V

1 reviews | Active since Oct 2013

12 May 2015, 11:56

So disappointed

37 days later-Rejected. I called on the 1/04/2015 requesting a quote for life cover disability cover. After a very long phone call I was advised that due to the information given I would have to have a medical and get my Dr to fill in various forms in order to determine whether my application would be accepted. I was very surprised to see that a company that seemed to have my medical aid details (as I have a medical aid with Discovery)could have SO many problems hearing/understanding/noting a simple illness that I disclosed-eventually I had to Google it for the consultant and send it to her. Then the wrong persons forms were sent to my Doctor, who I then had to take time off work to go and see about the WRONG illness... all to be rejected. I now have been told I need to go back to see my Dr to find out why. Good grief, at least disclose whether its the pre existing condition that is the reason for rejection! so disappointed I really expected a better understanding of health issues when applying with Discovery, I was bitterly disappointed.

0
Replies (1)
Discovery Life
Discovery Life's reply12 May 2015, 13:06
Official
Hello Kaha,

Thank you for raising your concerns with us.

I have referred your complaint to Management in the relevant area for further assistance. They will contact you directly with feedback in this regard.

Regards,

Habibah
Discovery Life