Shocking customer service from Discovery Life

I did a change of bank details for my Life Policy and Discovery Medical aid debit orders within the stipulated time frame to take effet and even received confirmation letter this has been done. (I even opened a Discovery bank account for this reason). The Medical Aid debit order was raised successfully but Discovery tried twice at a cost of R230 to deduct the payment from the old bank account. After numerous queries from my broker and myself we only get an automated response that they are working on the issue. IT HAS NOW BEEN A WEEK. I am so disappointed in the way Discovery interacts with their clients, as if we are only a number that I will be moving all my business to a service provider who cares. Be warned, if you want to joint Discovery, you will be treated like a nothing. The minimum of one star I can give them on this review is far more than they deserve